Frequently Asked Questions (FAQ)
Why grass-fed beef?
When it comes to making healthy food choices for you and your family, grass-fed beef is arguably the most important decision you can make. It’s richer in nutrients, contains no harmful chemicals or additives, and it’s noticeably leaner, providing added benefits for your heart health. At Blackhouse Angus and Hereford, all our cows are free-range on a pesticide-free, herbicide-free, and fertilizer-free farm. You can be confident that the meat you’re eating is only what beef should be: delicious.
How can I place an order?
You can order a package through our web store. We have many different size options, all containing the very best meats in a variety of delicious cuts. Do you have a preference for a particular roast? Just let us know, and we’ll be sure to include it in your order. If you’d prefer, we can take your order on site at the farm. Just give us a call to be sure we’ll be ready for you before you stop by.
Can I make changes or specifications to a package?
Absolutely! Want to replace one cut with another? Just let us know. We want you to get the meat you like best. We are careful to put our packages together to minimize waste and to make the best use of the whole cow, but we want to work with you so that you’re fully satisfied with your purchase. Tell us what you prefer, and we’ll put your order together.
What if I don’t want to include a certain cut or a specific meat in my order?
We’re here for you! Make a mention to any special requests or items you really don’t like, and we’ll work to specialize your order for you. We’ll do our best to remember too, so that we can be sure all your future orders include the cuts you like best.
How is my order shipped?
We deliver your order, packed in ice, directly to your door within 7 days of your order. If you’d prefer to have us meet you at work, we’ll arrange drop-off there also. Our delivery area is within an hour or so from our farm - but we’re willing to work with you if you’d like to be a repeating customer. Call or email to talk delivery options.
What if I don’t like the meat I ordered?
In all our years of doing this, we’ve never had a customer who didn’t love our beef. But, if the time comes that something you ordered isn’t up to your liking, we will absolutely replace it for you, free of charge. Just give us a call. We are fully committed to your satisfaction. We stand by our all of our products 100%.
How do I sign up for monthly deliveries?
After you choose your package preference, click on the Monthly Subscription link, and you’ll be directed to the PayPal website. Follow the PayPal prompts to choose your method of payment. You’ll be redirected back to Blackhouse Angus and Hereford’s website once you’ve completed your purchase. PLEASE NOTE: your preferences will repeat with each monthly delivery unless you contact us to change them.
Do I have to have a PayPal account to sign up for monthly deliveries?
Not at first. PayPal will allow you to use your credit or debit card for monthly deliveries, even if you don’t already have an account. Just click the “subscribe” link once you’re on the PayPal website, and enter your card information. You will need to create an account with PayPal before you can complete the purchase, however. This is required because a PayPal account allows you to update your credit card details, or cancel or change your monthly deliveries in the future.
Can I pay by cash or check?
When you order via the website, you’ll need to use PayPal to make a purchase. However, PayPal does allow you to connect your checking or savings account to your PayPal account. (You’ll need to follow PayPal’s instructions to do that.) Once you’ve successfully linked your bank account to your PayPal profile, you can make payments for your monthly delivery directly from your checking or savings account.
What if I want to change or cancel my monthly order?
Give us a call or send us an email, and we’ll process any changes to your subscription preferences in your monthly order. If you want to cancel your subscription, please let us know. You can also cancel a subscription through your PayPal account.